Home › Forums › General Discussion › BROADBAND SPEED AND CONNECTION › Re: Re: BROADBAND SPEED AND CONNECTION
Thanks Simon and Calum,
To report back, my dealings with BT have proved fruitless so far.
I'm convinced their call centre takes secret delight in rerouting my calls to a maze of “other” departments (intermittedly disconnecting me – forcing me to start all over again), whilst their staff spend the greater part of their time either (a.) asking me repetitive security questions, such as my name/address or (b.) placing me on hold for extended time periods subjecting me to the familiar music jingle.
Staff did (on occasion) profer a few explanations, ranging from a “problem with the exchange” (being unable to tell me the nature of the problem or when it will be resolved) to an “issue with the line” (not sure if a telephone line has issues?) to the fact that “nothing can be done” hence I should simply “live with it”.
I spent over 4 hours on the phone to BT in a single afternoon last week, with no positive outcome, apart from the fact that I galloped off to our local gymnasium soon afterwards to burn off my cumulative frustration. This definitely topped the charts as my no. 1 exercise in frustration for 2007, leaving me with a cramp in my right forearm from holding the phone to my ear – and a sore ear.
Today being Christmas, I cannot possibly imagine shattering my tranquil, festive state by calling BT. I will, however, await the day I am due another test in Frustration 101, and I will call them again.
Simon, have you had any success on your side?