Thanks Simon and Calum,
To report back, my dealings with BT have proved fruitless so far.
I'm convinced their call centre takes secret delight in rerouting my calls to a maze of “other” departments (intermittedly disconnecting me – forcing me to start all over again), whilst their staff spend the greater part of their time either (a.) asking me repetitive security questions, such as my name/address or (b.) placing me on hold for extended time periods subjecting me to the familiar music jingle.
Staff did (on occasion) profer a few explanations, ranging from a “problem with the exchange” (being unable to tell me the nature of the problem or when it will be resolved) to an “issue with the line” (not sure if a telephone line has issues?) to the fact that “nothing can be done” hence I should simply “live with it”.
I spent over 4 hours on the phone to BT in a single afternoon last week, with no positive outcome, apart from the fact that I galloped off to our local gymnasium soon afterwards to burn off my cumulative frustration. This definitely topped the charts as my no. 1 exercise in frustration for 2007, leaving me with a cramp in my right forearm from holding the phone to my ear – and a sore ear.
Today being Christmas, I cannot possibly imagine shattering my tranquil, festive state by calling BT. I will, however, await the day I am due another test in Frustration 101, and I will call them again.
Simon, have you had any success on your side?