Re: Re: BROADBAND SPEED AND CONNECTION

[imported_post]

Hi Stuart and a happy new year.

I know where you’re coming from trying to get BT to solve a problem; their customer service is one of the most draining experiences.  Did you not have any joy with the Dublin number that I gave you?  I found them to be a great deal more helpful than India.

Given that Calum is getting a steady connection speed at what I used to have, I was going to write yet another stiff letter of complaint requesting a written rely from BT so that I may pursue the matter with OFCOM.  However the last three days has seen my connection speed slowly creep up.  Sunday it was 1540Kbps, Monday 1620Kbps and today it’s 1760Kbps.  So I am going to keep my eye on it through to the weekend and then decide if I will pursue things further.  As a matter of interest what connection speed were you getting prior to your problems?