Re: Re: Fibre Broadband

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Thank you for the update, Simon.

I have emailed Hyperoptic to ask if it is safe to switch off the HyperHub router pending the service going live, or whether there might be a technical reason why it should be left on.  I explained that my reason for asking is that some routers with other ISPs should be left on at all times, as the line may otherwise be treated as faulty and the connection suffer as a result.

I wanted to share the reply I have just received from a Customer Support Manager at Hyperoptic, who has advised that “Yes no problem to switch the router off for now and we will be contacting you the day the service goes live to switch back on.”

Tom
10, 2 RQ