I was told by RMG that I had to pay the full water charge when it arrived and that I could not just adjust the monthly payment, as I had been doing for around 3 years.
Now we have been notified that we can view our RMG accounts online. That is great, and actually useful, but in the “paying by card section” of the website I see that when paying by a debit card they take 35p plus 1% of the transaction.
Is this a normal charge ? Passing a credit card charge back to the customer is common (though I think the extra 0.5% for company cards is iffy) and understandable, but a debit card? Am I wrong believe that RMG is rather cynically trying to scam us?