Home Forums General Discussion Sky-no satellite signal? Re: Re: Sky-no satellite signal?


Please can those affected with this Sky issue please provide information along the lines of that requested by the engineer, copied below.  It may help us track down the inconsistent error that is not affecting the whole system and thus makes fault identification challenging.

It would help greatly with diagnosis if residents could provide specific details of channel and time during interruptions to reception.
Even more useful would be (assuming not a complete loss of all channels) to check channels one by one and note which work and which do not.
I'm not suggesting that they scroll through hundreds of channels, but certainly the ones they watch most and as many others as they can bear to check.
With such a list of working/non-working channels I can identify whether a single polarity or band is affected, or whether all affected channels were always carried by one of the Astra cluster of satellites, or in the past by Eutelsat 28A (now removed).