I contacted three satellite engineers last week. None of them had the required high reach equipment and would not attend site to do a survey without a works order from the agent.
I spoke to the agent on Friday and they have a price for the reach equipment but no driver. I have been told they are doing everything they can to get to the roof.
They know they have to get the work done ASAP and the matter is in their hands. My understanding is it should be no later than the 4th March, but time will tell.