Home Forums General Discussion East block garage door

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    • #558
      imported_post
      Moderator

      Hi,

      Who do I report to that the East block vehicle garage entry door is stuck open?  I tried the managing agents but they said it was not their problem.

      Thanks,  Tim (7/101)

    • #1417
      imported_post
      Moderator

      Tim,

      Please can you clarify that you have contacted RMG on 0345 002 4444 and that they have said it isn't their problem.

      I am disgusted if this is indeed the case and will be making sure they hear about it tomorrow.

      Thanks
      Simon

    • #1418
      imported_post
      Moderator

      Hi Simon,

      Yes I contacted RMG, gave my reference number and details of the faulty door.  Lady on the phone put me on hold while she called building manager.  Came back to me to say that as it was a communal issue it wasn't their problem, and suggested I call someone out myself and claim it on my insurance. 

      Did question this with her as this is the first time this has happened when reporting faults.

      Tim 

    • #1419
      imported_post
      Moderator

      That really is the strangest thing given all they should deal with is communal issues.  I asked my partner to report it today and she was told the contractor would be contacted to fix.  Clearly there is some inconsistency in the training given to the operatives on the phone.  I have a number of issues to raise with our agent and this will be added to my list.

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