I just attempted to have Sky Q installed today but was advised by the engineer “Tested the head end, power levels were too low and in the 40’s and should be 65-85”. He suggested this could be boosted from the main Ariel configuration or a DCSS needs to be installed in the block. He said he had seen DCSS units in other blocks. Could someone please help.
Hi Cliff – when we moved in a couple of years ago we tried to move our Sky Q with us and was told by the engineer that the building wasn’t configured for it. I recall asking fellow residents at the time and I think the response was that not enough people wanted the upgrade, hence it didn’t happen. However if this has changed I’d like to know as I prefer Sky Q to the basic model we have at the moment.
That definitely was the case but the main antenna was upgraded about a year ago.
My engineer visited a couple of weeks ago and although we have a SkyQ antenna, each block needs to be fitted with a unit called a DCSS. I spoke with Simon and he arranged this very quickly (apparently it’s only installed where needed). The engineer is booked again for the week after next.