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I would suggest you speak with Simon to see if your block has the required unit already. He quickly arranged for it to be installed in my block. Sorry for the late reply.
That definitely was the case but the main antenna was upgraded about a year ago.
My engineer visited a couple of weeks ago and although we have a SkyQ antenna, each block needs to be fitted with a unit called a DCSS. I spoke with Simon and he arranged this very quickly (apparently it’s only installed where needed). The engineer is booked again for the week after next.
I hope this helps.
This was fixed yesterday but now I’m getting some intermittent signal loss, just me?
Apparently it’s a broken LNB for which they need roof access via either a cherry picker or a close by balcony. I believe they have a willing tenant and are now trying to schedule time with them and an engineer. Fingers crossed it’s today!
Thanks Simon, hopefully the agent and engineering team will give this some priority as very inconvenient and completely there screw up. Please keep us informed and I’m happy to do any chasing if needed
Any update please?
Yes, I can confirm. What a pain. Oddly, It was working partially this morning (watch but not watch and record), so I reset my box and now it won’t work at all. So don’t reset your boxes until the issue is resolved!