The issue is of course, your statement of 9th September
“If you are a tenant you must report this to your Landlord or Letting agent.” as Woods will only deal with the Leaseholders”.
The question I am asking is “why, as an occupier, do I have do this in the case of emergencies” ???
A subsequent event has shown that Woods were quite happy for me to ring them in the case of an emergency.
So, am I correct in presuming your statement of 9th September no longer stands?