Re: Re: Fibre Broadband

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Please see the latest update from Hyperoptic.

First of all, please accept my apologies for the delay in getting you connected to Hyperoptic.

We had planned to have completed our installation by now, but we’ve been unable to bring our fibre to Rainbow Quay using the route we anticipated. After exhaustive investigation of other routes to the development, we can see no other way without civils works involving permits from Southwark Council. After the civils work are completed we will have a 2-3 weeks work to complete our fibre installation and testing, but we will do all we can to speed this through. 

Once the civils work is underway we’ll be in a better position to advise you of when service will go live. I’ll be in touch again next week with further updates.

I’m sorry this isn’t the news you were hoping for, but when delays like this occur I wanted to keep you as updated as possible. In the meantime, if you have any questions please contact Customer Support on 0333 332 1111 or by email to support@hyperoptic.com.

Thank you for your patience.

Jade Sandford
Head of National Marketing