Changing of light bulbs is part of the cleaning remit. I have been waiting for my porch light to be replaced for some time now. I am a bit loathed to pay to have a contractor come out to change a light bulb. Until we get the new cleaners in and briefed on the service level we expect I think you will just have to bear with us. I expect all this to be sorted out this week. Sorry for the inconvenience, but this is all a result of the shoddy firm that has had its contract terminated.