Home Forums General Discussion Sky-no satellite signal? Re: Re: Sky-no satellite signal?


I should be really grateful if someone could please let me know the current status on this.

We had a new Sky+HD 2TB box installed on Saturday, but following the software update in which the Sky engineer left the box, it has kept crashing, claiming it “isn't receiving a satellite signal” and is “still initialising…“.

I have managed to get it back up and running twice by following the guidance on Sky's website and various other 'fixes' elsewhere, but only for the problem to recur.  We are on the single feed install, so no splitters or stacker/de-stacker.

As is well-known, Sky will tend to blame the (communal) dish before exploring anything else, so my question is also if I can confirm to them that our equipment is faultless?

Kind regards

10, 2 RQ