Thames Clipper

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Hi everyone

Please be advised that the Thames Clipper have raised their fares. A one way trip is now £5 – so Greenland to Canary Wharf is £5. I believe Greenland to Embankment is £5 also so it looks like the length of the trip is irrelevant but its hard to gauge from their website.  Note if you have a Travelcard I think the fares have actually gone down.
Thanks
James

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Its rediculus isnt it.  I wrote to them and said I didnt think it represented value for money but didnt get a reply.  The customer service sucks.  Funny thing is they have taken the contact numbers off the website so you cant ring them and let them know your feelings on the matter.

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Yes, Thames Clipper fares went up on 13 October 2008 “as a result of rising fuel and operational costs and also to bring prices in line with other forms of transport” (well, fuel prices are on their way back down, leaving only rising operational costs and an uplift to price levels for other forms of transport).

The 'pay-as-you-go' travelcard is a thing of the past. You now need a £5 ticket or a 1, 6 or 12 month Season Ticket at £100, £560, and £1,050 respectively. Both purchase and renewal would appear to involve hard-copy form-filling (http://www.thamesclippers.com/images/pdf/season_ticket_form_new13oct08.pdf).

Before 13 October 2008, 20 single journeys between Greenland and Waterloo cost £45.50 with a travelcard, equivalent to £2.28 per one-way trip. With a new monthly Season Ticket priced £100, you need to make some 44 journeys (or a full return trip every single working day of the month) to achieve the same price.

I believe the number to ring is 0870 781 5049 (http://www.yell.com/listings/DoFindListings/5737099/Thames-Clippers/Ferry-Services).

Tom
10, 2 RQ

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Its the Mayor we need to complain to. Is it, or is it not, part of his vision for an integrated transport system for London.  If it is, surely these price increases needed to be approved somewhere? On the 'pay as you go' fare with LU monthly travelcard though they tell me its £2 to Canary Wharf which is actually a reduction on the old price. However, its the hit on occasional visitors which is really annoying me – £10 return to Central London is not an option when you can get a full travelcard covering Z1&2 for less. Another rip off I'm afraid. 

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Hi

No complaints at present about Thames Clippers.

My annual season ticket has come down to £1050 from £1380.

Service is a lot better than it has been.

There is a Thames Clippers passengers discussion group on Facebook

Andrew

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[…] You now need a £5 ticket or a 1, 6 or 12 month Season Ticket at £100, £560, and £1,050 respectively. Both purchase and renewal would appear to involve hard-copy form-filling (http://www.thamesclippers.com/images/pdf/season_ticket_form_new13oct08.pdf).

[…]

I believe the number to ring is 0870 781 5049. (http://www.yell.com/listings/DoFindListings/5737099/Thames-Clippers/Ferry-Services).

By way of update, apparently the old percentage discount still applies, provided you can produce at the time of purchase a London Transport travelcard covering the full period for which you need a Thames Clippers ticket.

I think there are obvious impracticalities with that, and surely the rule ought to be that passengers should be able to show a valid London Transport travelcard at the point of travel if using a discounted Thames Clippers ticket.

Thank you, Andrew, for bringing the Facebook Thames Clippers passenger discussion group to our attention – there is lots of useful info in there, including an alternative telephone number for Thames Clippers: 020 7001 2216.

Tom
10, 2 RQ

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Thames clippers appearing in the news:

This seems like a positive development, more clippers, less money for the season ticket. It looks like they will be reducing the fairs evening further.

http://www.timesonline.co.uk/tol/travel/news/article6040949.ece

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